Krewiva / YOUR DATA
Account and data deletion
Delete your account in the Krewiva app or request account and associated personal data deletion by email. You can submit a request even if you have uninstalled the app.
Last updated: September 14, 2026
How to request deletion
Request deletion by email
You do not need to sign in to this website or reinstall the app. Email the support address below with the subject “Krewiva account and data deletion request”.
- Include your Krewiva nickname, sign-in method, and account email address or other information that helps identify your account.
- State that you want to delete your Krewiva account and associated personal data. Do not send passwords, verification codes, or full identity documents.
- We will verify account ownership by email, process your request within 30 days after completing the necessary verification, and reply with the outcome.
If the button does not open your email app, copy the address above and send your request using your preferred email service.
Delete in the app
If you can still sign in to Krewiva, you can delete your account directly in the app.
- Open Krewiva and sign in to the account you want to delete.
- Go to your profile and tap settings in the top-right corner to open “Settings & More”.
- Tap “Delete Account”, read the notice, and confirm deletion.
Account deletion cannot be undone. Uninstalling the app or signing out does not delete your account.
What happens to your data
Account deletion clears personal profile information and sign-in links. Associated content and backups are deleted or de-identified within the retention period below.
- Account and profile
- Your nickname, bio, email address, phone number, birthday, gender, and last-seen time are cleared. Your profile image is unlinked from the account.
- Sign-in and device data
- Third-party sign-in links stored by Krewiva, sign-in sessions, and device records are removed. The original account can no longer be used.
- Activities, posts, and related content
- Your profile, authored activities, coach information, and posts stop appearing publicly after account deletion. Related historical content, interactions, and participation records are deleted or de-identified within the retention period.
- Images, message history, and backups
- Cloud images, chat records, and system backups may not be removed at the same time as your account. They are retained for up to 30 days, then deleted or de-identified.
Processing and retention periods
Email requests are processed within 30 days after necessary account ownership verification, and we reply with the outcome. In-app account deletion takes effect when the operation succeeds.
After account deletion, associated content, cloud images, and backups that must temporarily remain for cleanup and consistency of historical records are retained for no more than 30 days. They are then deleted or de-identified so they can no longer identify you.
Third-party accounts and copies held by others
Deleting your Krewiva account does not delete your Apple, Google, or other third-party accounts, or automatically revoke permissions held by those services. You can manage these permissions in their account settings. Content other users have independently downloaded, captured, or saved is outside Krewiva’s direct control.