Terms of service

1. Services

The Platform provides sports information and connection services, including, but not limited to:

• Activity creation, discovery, registration, and management
• Connections with players and sporting communities
• Posts, comments, and content sharing
• Coach and lesson information
• Lesson bookings and related management
• Profiles and sports information
• Messages, notifications, and other Platform features

Available features may vary by version, region, or operational needs.

2. Accounts and registration

You may need to register an account before using certain features.

You should provide truthful, complete, and accurate information and protect your account and login details.

You must not:

• Impersonate another person
• Provide false or misleading information
• Allow others to misuse your account
• Interfere with the normal operation of the Platform

Contact us promptly if you discover unauthorized use of your account.

3. User conduct

When using the Platform, you must not:

• Publish illegal, violent, harassing, discriminatory, or otherwise inappropriate content
• Impersonate users, coaches, venues, or organizations
• Spread fraudulent, false, or misleading information
• Collect other users’ information without authorization
• Maliciously interfere with activities, lessons, or other users
• Send spam or large amounts of unrelated content
• Upload content that infringes copyright, trademarks, portrait rights, or other rights
• Improperly access the Platform using automated tools, programs, or other methods
• Engage in other conduct that may harm the rights or interests of the Platform, its users, or others

The Platform may hide or remove violating content, or restrict, suspend, or terminate related accounts as appropriate.

4. Activities

Users may create or join activities through the Platform.

Activity organizers generally set the content, time, location, participant limits, fees, and participation requirements.

Participants should review the details before registering.

The Platform primarily provides information and connection services. Unless expressly stated otherwise, it is not the actual organizer and does not guarantee:

• That an activity will take place as scheduled
• That activity information is entirely accurate
• That organizers or participants will fulfill agreements
• The safety or quality of venues or equipment

Cancellations, changes, disputes, and other activity-related issues should generally be resolved by the parties involved.

5. Coaches and lessons

The Platform may provide information about coaches and lessons.

Unless a separate Platform verification process applies, coaches primarily provide their own qualifications, experience, lesson content, pricing, and availability.

Users should assess whether a lesson suits their needs before booking.

Coach information, reviews, and recommendations are for reference and do not constitute a guarantee of a coach, lesson effectiveness, or results.

6. Fees and payments

Certain services may in the future involve lesson fees, Platform service fees, or other charges.

Where charges apply, the Platform will disclose the following before payment:

• The item being charged
• The amount
• Payment methods
• Cancellation or refund rules

Completing payment indicates agreement to the conditions of that transaction.

Payment and refund methods are subject to the rules announced by the Platform at that time.

7. User content

You generally retain the rights to text, images, videos, activity information, comments, and other content you publish on the Platform.

To provide its services, you authorize the Platform to use, store, display, transmit, and make that content available to the extent necessary for the services.

For example:

• Displaying your posts in the app
• Displaying activity sharing pages
• Allowing other users to view public content
• Presenting information you make public or share on the official website

You must ensure that you have lawful rights to publish the content and that it does not infringe third-party rights.

8. Public content and sharing

Certain content may be publicly displayed depending on user settings or Platform features, including:

• Public activities
• Community posts
• Coach information
• Lesson information
• Public profiles

Content shared through the Platform may be made available to non-members through the Krewiva website or sharing links.

Users should consider the content and extent of the information they make public.

9. Intellectual property

Unless otherwise stated, the following Platform materials are protected by applicable intellectual property laws:

• Brand names
• Logos
• Website and app interfaces
• Software
• Icons
• Copy
• System designs
• Other content provided by the Platform

These materials may not be reproduced, modified, distributed, sold, or used commercially without the Platform’s written permission.

10. Service changes and interruptions

Some or all services may become temporarily unavailable due to:

• System maintenance
• Feature updates
• Technical issues
• Third-party service problems
• Natural disasters or other force majeure events

We endeavor to maintain stable service, but do not guarantee uninterrupted or error-free operation at all times.

The Platform may also add, modify, or discontinue features according to operational needs.

11. Suspension and termination

If a user violates these terms or the law, or affects the rights or interests of the Platform or other users, the Platform may, depending on the circumstances:

• Issue a warning
• Restrict features
• Hide or delete content
• Suspend an account
• Terminate an account

For serious unlawful conduct, the Platform may cooperate with relevant authorities as required by law.

12. Limitations of liability

The Platform primarily provides sports information, connections, community features, and related digital services.

It does not guarantee private agreements between users, actual conduct during activities, or the results of interactions outside the Platform.

Users should assess relevant risks when joining activities or lessons or interacting with other users in person.

To the extent permitted by law, the Platform does not assume liability beyond that required by law for damage arising from:

• Information supplied by users
• Disputes between users
• Third-party service issues
• Force majeure events
• Causes not attributable to the Platform

13. Personal information and privacy

The collection, processing, and use of personal information are governed by the Platform’s privacy policy.

Please also read the privacy policy before using the services.

14. Use by minors

Minors must obtain the consent of a legal representative or guardian as required by applicable law before using the Platform.

Where the law requires consent from a legal representative, users may only use the relevant services after obtaining that consent.

15. Changes to these terms

The Platform may amend these terms in response to:

• Changes in the law
• Changes to service features
• Operational needs

We will announce significant changes through the website, app, or another appropriate method.

Continuing to use the Platform after an update is considered agreement to the updated terms.

16. Governing law and disputes

The interpretation and application of these terms are governed by the laws of the Republic of China (Taiwan).

The parties should first seek to resolve disputes relating to Platform services through good-faith discussions.

If litigation is still necessary, it will be handled in accordance with applicable law.

17. Contact us

Please contact us with any questions about these terms.

Company

TradeTioh

Email

support@krewiva.com

Official LINE account

@krewiva

Service hours

Monday–Friday, 09:00–17:00 (Taiwan), except public holidays