English translation of the Chinese prototype supplied by Krewiva. The original Chinese text is available using the language switcher.
Krewiva (the “Platform”) values your personal information and privacy. To help you use our website, mobile application, and related services with confidence, this policy explains how we collect, process, use, and protect personal information under applicable laws. Using the Platform means that you have read and understood this privacy policy.
1. Information we collect
To provide Platform features, we may collect the following information:
1.1 Account and profile information
Including, but not limited to:
- Name or nickname
- Phone number
- Email address
- Profile photo
- Location or region
- Personal introduction
- Sports information and skill-level data
1.2 Platform usage information
When you use the Platform, we may record:
- Activity creation, registration, and participation records
- Coach, lesson, and booking records
- Community posts, comments, and interactions
- Usage times, viewed content, and action records
1.3 Device and technical information
To maintain service quality and security, we may collect:
- Device type
- Operating system version
- IP address
- App version
- System errors and usage logs
1.4 Content you provide
Including content you publish on the Platform:
- Text
- Images
- Videos
- Activity information
- Coach or lesson information
- Other content you choose to upload
2. How we use information
We primarily use collected information to:
- Create and manage your account
- Provide activity discovery, group organization, and registration
- Provide coach and lesson searches and related services
- Provide community posts, comments, and interactions
- Deliver notifications, support, and Platform messages
- Improve Platform features, user experience, and service quality
- Maintain account and Platform security
- Handle violations, reports, disputes, and unusual activity
- Provide information required by law
3. Public information
Information you choose to make public may be visible to other users or visitors who are not signed in, including:
- Nickname
- Profile photo
- Public profile information
- Public activity information
- Public community posts
- Public coach and lesson information
Public content you share through the Platform may appear on the Krewiva website for people who have not installed the app.
We do not directly publish your private contact details, login information, or other information not designated as public.
4. Third-party services
The Platform may use third-party services to provide its services, including:
- Apple App Store
- Google Play
- Third-party sign-in services
- Maps and location services
- Push notification services
- Cloud storage and hosting
- Analytics and error monitoring
Third parties may collect or process information under their own privacy policies. We recommend reading those policies before using their services.
5. Sharing and disclosure
We do not arbitrarily sell, rent, or provide your personal information to third parties, except:
- With your prior consent
- As necessary to provide Platform services
- When working with appointed service providers
- To comply with legal, judicial, or government requirements
- To protect the lawful rights and safety of the Platform, its users, or others
6. Retention and security
We take reasonable technical and management measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.
Retention periods vary depending on:
- Service delivery needs
- Legal requirements
- The duration of your account
- Dispute resolution or security needs
7. Account and data deletion
Using the methods provided by the Platform, you may:
- Update your profile
- Adjust public information
- Delete specific content
- Request account closure
- Request deletion of personal information that may legally be deleted
After account closure, certain data may be retained for a period to meet legal, transaction-record, security, or dispute-resolution needs.
8. Use by minors
If a minor uses the Platform, their legal representative or guardian should read and agree to this privacy policy and the related terms of service.
If we discover that a minor has provided personal information without appropriate authorization, we will take necessary measures in accordance with the law.
9. Policy updates
The Platform may update this privacy policy to reflect changes in services, legal requirements, or operational needs.
We will notify users of significant changes through the website, app, or another appropriate method.
An updated privacy policy takes effect on the date it is announced.
10. Contact us
Contact us with questions about this privacy policy, our handling of personal information, or your related rights.
- Company
- TradeTioh
- support@krewiva.com
- Official LINE account
- @krewiva
- Service hours
- Monday–Friday, 09:00–17:00 (Taiwan), except public holidays